Summary To be a good provider of business information you need to have an awareness of the broad range of abilities that cover the essential areas of business. This includes finance, marketing, sales, and customer service and how they link to and support each other. You also need to appreciate the competing demands, pressures, and […]
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Summary This is about developing your performance, in terms of your skills in providing business information to clients. The way that business information is provided can take different forms. Your practice may be focused in a particular area of business information or be more general. Whatever the limits of your current practice your aim should […]
Summary This is about disciplined reflecting on and evaluating your practice to make sure that you are providing effective and appropriate business information to clients. It is also about checking that your practice meets professional standards and identifying any improvements or developments you could make. What you need to show You must make sure that […]
Summary This is about the development and use of personal contacts and networks to help you provide a wide range of information, support and resources that are likely to be relevant to different clients’ business needs. For example, getting advice from experts, or putting people in touch with other businesses that have had similar concerns. […]
Summary This is about monitoring, obtaining and improving the materials needed to provide an up-to-date business information service. The materials may include paper-based reference materials such as books, periodicals, leaflets as well as multi-media materials, such as web-pages, DVD and CD ROMs. This unit is imported and tailored from Ento’s National Occupational Standards for Advice […]
Summary This is about handling the day-to-day administration that is needed to enable an effective business information service to be provided to clients. This includes maintaining diaries, records of client contacts and follow-up. It also includes organising and cataloguing materials, and administering activities designed to promote and provide business support services and presenting the service. […]
Summary This is about undertaking research to provide clients with the business information they need. It includes identifying sources of information, analysing information and reporting the results of the research. This unit is imported and tailored from Ento’s National Occupational Standards for Advice and Guidance unit AG 19 Undertake research for the service and its […]
Summary This is about responding to enquiries from clients for business information, asking the right questions so that you can find out what they need, and presenting the information appropriately. It includes being able to build relationships with clients, whether you are dealing with them over the phone, by e-mail or face-to-face so that they […]